Urban Trust Bank Success Card

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Contact Us
We strive to provide exceptional service to our community. If you have questions about your existing account or want to learn about opening an account at Urban Trust Bank, please let us know. You can contact us in several ways:

 

You can contact us by calling 1-800-584-0015. Customer service representatives are available Monday though Friday from 8:30 AM to 5:30 PM EST

 

To report a lost or stolen debit card outside our normal business hours, please call: 1-800-554-8969.

 

If you have a question about The Urban Trust Success™ Visa® prepaid debit card, please call: 1-866-309-4937.

 

You can email us at customersupport@urbantrustbank.com. We typically respond to emails within 24 hours during normal business hours. Note: Please do not send any sensitive information through this unsecure channel.

 

If you have a question about The Urban Trust Success™ Visa® prepaid debit card, please email us at: success@urbantrustsuccess.com.

 

 

As a community oriented bank, our bankers strive to build personal relationships with each or our customers. We encourage you to visit the branch nearest you to discuss an existing account or open a new account.

 

Click here for a complete list of our branches.

 

Please fill out and submit the secure form below to communicate with our customer service department.

Your Name:
Your Business Name (if applicable):
Your Address:
Your City:
Your State:
Your Zip Code:
Your Phone:
Your E-mail:
Best Method of Contact:

Purpose of your communication:
Question about an existing bank account  
Open a new bank account  
Obtain a Mortgage or Home Equity Loan  
Issue regarding Online Banking  
  Submit a complaint or compliment  
Communication regarding founder Robert L. Johnson  
 Idea or suggestion for the Marketing department  
Other  

Are you currently a customer of Urban Trust Bank bank? 
Yes   No
 
Questions/Comments:


  (Please do not send any sensitive information through this unsecure channel).


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