Urban Trust Bank is expanding rapidly in the Central Florida and Washington DC markets. We are searching for committed, enthusiastic team members to help us achieve our vision. We offer highly competitive salaries and benefits, as well as a professional and friendly work environment.
Our currently available positions are listed below. To apply for an available position, please send an email to utbcareers@urbantrustbank.com with an attached cover letter and resume. In the subject of the email, please indicate the title of the position to which you are applying.
It is the policy of Urban Trust Bank to conduct credit, reference, criminal background checks and drug screening as a condition of employment. EEO/AA. Drug Free Workplace.
Due to the high volume of resumes we receive, only candidates selected for an interview will be contacted. Thank you for your interest in Urban Trust Bank.
POSTIONS CURRENTLY AVAILABLE
Title: BANKER CORPORATE SUPPORT
Location: Lake Mary, Florida
FLSA Status: NON-EXEMPT Position Summary:
The Banker Corporate Support will provide operational and sales support to Urban Trust Bank customers, Branch employees and internal employees. The main responsibilities will be answering customer inquiries via telephone and email in a professional, accurate and expedient manner. In addition, this role will serve as a help desk for the Retail branches to aid the Retail Branch Operations manager in ensuring branches are adhering to defined branch operating procedures including overdraft items, cash balancing, transaction processing and staffing. Additionally, they will be responsible identifying sales opportunities to customers and be knowledgeable on the products and services offered by the bank. The hours will be 9a.m. to 6p.m. or 10a.m. to 7p.m. M-F; weekend hours.
Title: Deposit OPERATIONS SPECIALIST II
Location: Orlando, Florida
FLSA Status: NON-EXEMPT POSITION SUMMARY:
The Operations Specialist II will be responsible for balancing all automated captured accounts within the bank, including Federal Reserve, ACH, Wires, and DDA. Additionally they will coordinate daily balancing of the check capture, all returns, rejects and process all return checks from the inclearing capture as well as deposit capture. The Operations Specialist II will conduct the daily reconciliation of all internal DDA account and ensure the General Ledger accounts related to check capture and automated interfaces are in balance. He/she will perform these tasks prior to performing any other duties.
PRIMARY RESPONSIBILITIES:
SALES MANAGEMENT AND ADMINISTRATION:
Plan and coordinate the daily work flow to ensure timely completion of each settlement in the operations department.
Reviews and analyzes work methods and makes recommendations to increase efficiency and productivity.
Keeps detailed and accurate records of all settlements and is able to provide information related to each settlement to management and all other interested parties, including auditors.
Protects the assets of the bank by aggressively managing credit quality, and minimizing operating losses.
Assists in the hiring, coaching and training of entry-level staff as needed, to include preparing and/or reviewing development plans for each branch team member, but does not have ultimate hiring or termination authority for branch personnel.
Remains knowledgeable of bank services and products and aggressively cross-sells when opportunities present themselves.
CUSTOMER SERVICE:
Develops and maintains relationships with existing customers; strives to improve customer retention.
Answers customer questions and investigates and corrects errors.
BANK OPERATIONS:
Reviews operational problems and make suggestions to improve the work flow procedures.
Review all reconciliations and the procedures to ensure the bank is in compliance with all procedures and policies.
Ensures compliance with bank policies, procedures, and operational integrity; provides guidance and training to branch personnel on operating problems, exceptions, and adjustments.
EDUCATION AND EXPERIENCE:
High school graduate minimum.
Post high school education; and/or
Two years management experience preferred (in-store experience a plus).
Basic math proficiency and aptitude.
Demonstrated academic record of achievement.
Involvement in social and/or extracurricular and leadership skills.
Knowledge of basic accounting principles
Familiar with Microsoft Office
Title: Internal Auditor
Location: Lake Mary, Florida
FLSA Status: EXEMPT
Position Summary:
The Internal Auditor will conduct operational reviews of operations; lending; and branches against Regulatory audit/compliance standards with a focus on BSA/AML compliance. They will prepare detailed reports and analyses of audit/compliance findings including quarterly self-assessments and corrective action worksheets. They will participate in the development of corrective action plans for known control issues, and review bank processes to ensure compliance with the regulatory guidelines and applicable laws. They will also assist the Compliance Officers with Examiners from Regulatory Agencies in reviewing the Bank and Holding Company. They will maintain area expertise through attendance at conferences, seminars and training programs on banking compliance trends and issues. This position will report directly to the SVP Compliance/Operations.
Qualifications:
Bachelor's degree or equivalent work experience plus 2-4 years of experience in Compliance, Internal Audit, or Banking/Financial Services.
Experience in consumer lending a plus but not required.
Knowledgeable in regulatory guidelines and laws applicable to consumer lending.
Strong organizational and analytical skills.
Good problem recognition and resolution skills.
Self directed and self motivated.
Understands risk and control processes
Project management skills
Demonstrated ability to effectively communicate (both orally and through written presentations and reports) with internal and external clients on audit and control matters
Proficient PC skills including MS Office
Title: Prepaid Card Operations and Vendor Management, AVP
Location: Bethesda, Maryland
FLSA Status: EXEMPT Position Summary:
As an Operations and Vendor Management Officer you will be accountable for developing, maintaining and overseeing the management of prepaid card product programs designed to ensure that operating procedures are conducted in strict compliance with regulatory requirements, internal controls, and corporate policies as well as profitably managed. UTB will utilize one or more vendors to deliver the card products and the initial review and ongoing compliance management of each vendor will be your responsibility. You will provide technical and analytical support to the Policy and Compliance Team. As a member of the Compliance team you will partner with all areas of Urban Trust Bank and its partner organizations to gather data, provide analysis and reporting, perform compliance testing and participate in or coordinate special projects. In this position you will have a particular focus on prepaid card products issued through the bank, but may take on other duties or products, as necessary.
Essential Duties and Responsibilities:
Development and implementation of Operational Policies and Procedures for Prepaid Card products
Due diligence and ongoing compliance review for all vendors utilized to deliver the products
Reviewing Card marketing materials, including solicitations, advertisements, fulfillment materials, and scripts, for legal and regulatory compliance
Monitoring VISA and MasterCard operational requirements and compliance by the Bank and its agents
Creating a database for all operational, regulatory or association issues. Ensuring that all new regulations or association rules have been communicated to the appropriate areas of the Bank and all issues have been resolved or project teams established as necessary
Job Requirements:
Bachelor's Degree
2 to 4 years related work experience which may include audit, risk management, compliance, or banking operations
Detail oriented with ability to format data clearly and concisely
Excellent PC skills (Excel, Access, Word, Adobe)
Knowledge of credit or prepaid card operations and laws
Banking industry compliance training or certification
Position Summary
The Retail Operation Specialist will be responsible for ensuring the banking centers are operating according to bank procedures and best practices. Performs assigned operations within respective assigned markets and assists in other markets as needed. The operations specialist will ensure successful results in each branch in areas of compliance, audit, dual control and loss control through employee training and direct monitoring of tasks. Establish communication, training, and reporting process to operate the banking centers according to the most current operational and security processes. Acts as primary resource for branch personnel to clarify and verify operating procedures and policies.
Work with the retail branch staff to:
Increase total revenue by decreasing charge off account balances
Decrease over draft losses by 30%
Increase account retention by opening solid accounts
Decrease branch calls to Bank Operations by 70%
Have an operation liaison in each branch
Title: Retail Operations Specialist
Retail Banking
Location: Lake Mary, Florida
FLSA Status: EXEMPT Position Summary:
The Branch Operation Specialist will be responsible for ensuring the banking centers are operating according to bank procedures and best practices. Performs assigned operations within respective assigned markets and assists in other markets as needed. The operations specialist will ensure successful results in each branch in areas of compliance, audit, dual control and loss control through employee training and direct monitoring of tasks. Establish communication, training, and reporting process to operate the banking centers according to the most current operational and security processes. Acts as primary resource for branch personnel to clarify and verify operating procedures and policies. May be required to work at banking centers as staffing needs arise. Requires travel to branches three days per week within branch network to conduct on-site training, out of balance audits and mentoring. This position reports to the Retail Operations Manager
Work with the retail branch staff to:
Increase total revenue by decreasing charge off account balances
Decrease over draft losses by 30%
Increase account retention by opening solid accounts
Review new accounts Daily- ensure procedures are followed and all holds are placed
Review daily overdrawn accounts
Support the retail branches on the phone with banking support
Notify Retail Operations Manager if the branches are out of balance
Help track cash balancing and sales results
Help implement bank initiatives by acting as a liaison between the branches and the corporate office
Prepare professional correspondence
Work with vendors for best pricing
Coordinate managers meeting set up and arrangements
Prepare management reports and track area trends
Support the area managers by providing reports needed to maximize staffing and sales
Coordinate loss control and ensure that controllable losses are documented and followed through
Support the SVP of Retail as needed by providing sales tracking and various management reports
OTHER AREAS OF RESPONSIBILITY
MINIMUM EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Minimum of five years in a Retail Banking environment preferably in a management role. Must be familiar with best practice internal controls, cash handling and audit functions.
WORKING CONDITIONS:
This position will be based in the branches and at the corporate office. The position requires 60% travel to the branches and weekend hours. Work at branch locations as needed.
