We strive to provide exceptional service to our community. If you have questions about your existing account or want to learn about opening an account at Urban Trust Bank, please let us know. You can contact us in several ways:
You can contact us by calling 1-800-584-0015. Customer service representatives are available Monday through Friday from 9:00am to 6:00pm EST and Saturdays from 9:00am to 3:00pm EST.
To report a lost or stolen debit card outside of our normal business hours, please call:
If you have a question about The Urban Trust Success™ Visa® prepaid debit card, please call: 1-877-344-6744.
As a community oriented bank, our bankers strive to build personal relationships with each of our customers. We encourage you to visit the branch nearest you to discuss an existing account or open a new account. View a complete list of our branches here.
Contact Us Online
Please fill out and submit the secure form below to communicate with our customer support department.